Terms and conditions of sale

As stated in the terms and conditions and FAQs, the price per word is £2.
If you order two individual words but place them together without a space in between you will be sent an email after payment for the extra money for the additional word. If the additional payment is not made the words typed in this way will be refunded. 
For example
Bits and Bobs is correct – Bitsandbobs will not be accepted


    • In consideration of the Customer’s agreement to pay the Charges, The Label Lady shall supply the Goods to the Customer subject to and in accordance with the terms and conditions of the Agreement below.
    • In supplying the Goods, The Label Lady shall co-operate with the Customer in all matters relating
  • to the supply of Goods and comply with the Customer’s instructions.


Brand names can unfortunately not be accepted and will be rejected. If brand names are given then they will be changed to an alternative. There is a no refund policy for all alternatives given.


All orders will be confirmed from the date of payment. Payment can be made online via your debit/credit card or via paypal. All payments are non-refundable. The label lady does not accept returns or exchanges on labels unless faulty, if you have any problems with your order please message us on the get in touch page.


Our labels have a lead time of 10 working days to make from the date of payment Made and then 1st or 2nd class royal mail post to reach the customer.


Each label will be made to a max height of 2 inches, unless requested smaller. The width will be automatically made to keep the wording in proportion. If a specific width is not to be exceeded, this must be requested before the words are made. Please check through the order details in your cart, as once payment from the customer has been taken the wording will not be able to be changed.